The very day I wrote the post I ordered two bags. (That was on Christmas Eve, 12/24/07.)
Now, they did have a message on the site saying that due to the holiday crush, orders placed would take 2 weeks to arrive.
But tomorrow it will have been four weeks, and no bags. And the holiday crush was over about four weeks ago too, so i'm not sure what excuse there is.
Worse than that, they have no easy way identified to check order status, so I'm left emailing whatever email addresses I can find on their site and from the original order confirmation (none of which are identified as the place to go to check on orders, but I'm hoping someone can have mercy on me.) I have thus far emailed three times, with no response...not from their info@email address, their shopping@ email address, or even their onlinereturns@ email address.
The only phone number available for the store is in Montreal (no toll-free, unfortunately.) I called it once, got a phone tree recording, which mentioned the info@ email address, so given the tolls to call Canada, I decided to hang up and try email.
I guess my next step is calling that number again...which I can tell you from experience will cost me a lot of money. So yeah, I'm thrilled to be spending money, so they can have more of my money.
There's no purse I need this badly!
I love their style, but I need service too.
I often say that eco products need to be as fashionable and functional as non eco products if they want to make inroads past the converted into the mainstream. I guess I should add that companies that make eco products need to have just as good customer service too.
So, I wouldn't recommend shopping at Matt & Nat at this point. And that makes me feel sad.