Although I'm an impassioned person, I do try to stay an easygoing person. I don't think that's a contradiction. I'm a planner, but if you come up with a change in plans, I can go with it. If you ask me to "play it by ear" I'm cool with that. If I'm shopping at holiday time I can stand in line and wait for assistance without getting freaked out.
There are two things that can, however, drive me crazy. One is, appropriately, driving...but that's a whole other post.
No, the one that got me this morning was my computer and Internet connection. When things go wrong in that department I feel a sense of mystery and lack of control that drives me nuts. I mean, why do computers crash just when you have finished writing the most brilliant blog post ever?
Or, in this morning's case, exactly how can I go to bed at midnight with everything working fine, and sit back down at 7AM to a complete lack of connectivity?
And why must I suffer with some Level 1 Tech Support person telling me to reboot, or power down and back up, even when I tell them I already tried all the obvious stupid stuff. (Again, it's a whole other topic to discuss how lame it is that something like a reboot or power down fixes anything!)
I'm not proud to say that I sometimes get so frustrated it can bring me to tears. This morning I had to tell the poor Level 1 guy (after spending 45 minutes either on hold or working with him) that I had a conference call and would have to call back. I did have a conference call. But not for another 20 minutes. I just thought I was going to explode if I didn't hang up. Take some deep breaths. Step away from the computer. Drink some water. Pet my cat, who slept, all blissfully unaware, in the sun.
When my conference call was done I did call back, and this time I asked for Level 2 support right from the get-go (do you know that little trick?) No, I politely explained, I did not want to explain why I needed Level 2 to the nice Level 1 person.
I may have spent another 8 minutes on hold, but Mr. Level 2 figured out my issue in about 2 minutes. (Long story. Yes, their fault.)
It's silly that a little thing like disconnection from my email sends me into a tizzy, but there you are.
What does it to you? And how do you recover?
Comments